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Can not run an Access Screening background check

This article explains what to check if, when you start a new background check, a modal opens up to select which workflow to run but it does not run the workflow.

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Written by Terence Cassidy
Updated over a month ago

If you are experiencing issues when running the Access Screening background check, this can be caused because you have created a screening tag called Grade/Band. The system does not accept the slash (/) character.
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Please rename the screening tag and try again.

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