Please be aware that as from 8 April 2026, cases can no longer be raised as was done previously, instead, you need to contact the support team via the in-app Access Digital Assistant (
) and ask your question there.
Unable to create a support case despite being on the entitlement
What to do if you are unable to create a support case for the product even though you are on the product entitlement.
Written by Terence Cassidy