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This is because you have your NOT_TYP_PHONE system coded notebook type changed to No Outcome for some reason. ​ Please note all the CloudCall calls will be defaulted to NOT_TYP_PHONE notebook type and all the CloudCall SMSs will be defaulted to NOT_TYP_SMS notebook type.

Even though a call is recorded as "Sales" call, the notebook type shows as "no outcome".

CloudCall call type not displaying as expected

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