If you need compliance or security documentation from us such as certifications, security questionnaires, or policy evidence this article explains what's available and how to request it.
What documentation can I request?
We can support requests including:
ISO 13485 compliance questionnaires.
GMP validation questionnaires.
Security questionnaires.
Cyber risk assessments.
Information security due diligence forms.
Supplier assurance questionnaires.
Certificates, policies, or other compliance evidence.
Check the Customer Portal
Many documents are available immediately via our Customer Portal so no need to submit a request. Log in and click the InfoSec Hub to access:
Certificates
Policies
Product fact sheets
Security documentation
Customer Portal: accessgroup.my.site.com
Request a completed questionnaire
If the document you need isn't in the portal, or you require a completed questionnaire, our specialist Bid Team can help. They manage all compliance and security questionnaire responses to ensure answers are accurate and approved.
To submit a request:
Contact our support team and provide your questionnaire.
Share any relevant context or customer details.
Our team will submit the request on your behalf to the Bid Team.
Allow up to 10 working days for completion, as responses may require input from Compliance, Security, and Product specialists.
What to expect
Requests are typically completed within 10 working days.
Complex questionnaires involving multiple teams may take the full 10 days.
We recommend submitting as early as possible to meet your deadlines.
â ď¸ Important: These requests can be complex and sometimes need input from multiple specialist teams. Submit your questionnaire as early as possible if you're working to a deadline.
Quick reference on what to do
I need... | What to do |
Certificates or security documents. | Go to the MyAccess Portal. |
A compliance or security questionnaire completed. | Send us your questionnaire. |
An ISO 13485 questionnaire completed. | Send us your questionnaire. |
A GMP questionnaire completed. | Send us your questionnaire. |
A security or cyber risk assessment completed. | Send us your questionnaire. |
An urgent turnaround. | Tell us your deadline when you submit your request. |
âFrequently asked questions
Q: Can I get a faster turnaround?
A: We complete requests as quickly as we can, but you should plan for up to 10 working days, particularly for detailed or technical questionnaires.
Q: Some fields in my form don't apply to my product, what should I do?
A: Simply fill in "N/A" in those fields.
Q: Can I get answers directly from the security or compliance team?
A: We handle all questionnaire and documentation requests through this process, so you receive accurate, consistent, and approved information.