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Redirect Inbound SMS To Selected Users

SMS messages coming in from someone on the system with multiple records or if the sender can’t be found within the system the messages is forwarded to all users. Is there a way to limit the recipients of such inbound SMS messages?

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Written by Terence Cassidy
Updated over 2 months ago

It may be possible to redirect SMS messages from unknown senders or senders with multiple records to a selected group.

NOTE: As with most group changes you need to be careful of how putting unrelated users in a single Group will affect their access rights.

You can contact us via the Access Digital Assistant, referencing the title of this article, and the Technical Support team will determine if this is possible for your organisation.

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