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Error message when applying a template that has the email signature merge field included

When I try to apply a template with the signature merge field in I get an error saying: Message 'An error has occurred'

Terence Cassidy avatar
Written by Terence Cassidy
Updated over 3 weeks ago

Your email signature in Access Recruitment CRM may be too complex, have too many images, or images that are too large.
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The following steps should help to resolve the issue:

  1. Click My Actions and then click Profile.

  2. Click Mail tab.

  3. Replace the existing content of your email signature with something very simple.

  4. If the template now works as expected, start adding desired content to your email signature in small steps and re-test after each change.

  5. Once the addition that causes the error to appear is found, avoid using it in your email signature within the system.

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