There are many programs that can create CVâs, with a virtually infinite versions of formatting saved in multiple different file formats. Access Recruitment CRM uses one 3rd party component called TX Text Control to preview these files and as you can imagine with so many variables it is not always possible for the software to preview the file, presenting the user with the informative messaging as per above.
Common Causes of Parsing Failures
Scanned PDFs: These files often contain images instead of real text, making them difficult to parse.
Corrupted PDFs: Internal file corruption can prevent successful parsing.
Unsupported Formats: Files not exported directly from editable documents may lack the necessary structure for parsing.
Step-by-Step Troubleshooting Guide
Obtain a Clean Version of the CV
Request the candidate to provide the CV in a Word document format (.doc/.docx) or a PDF exported directly from the source document rather than a scanned version.
This ensures the file contains real text and is more likely to parse correctly.
Convert the PDF to a Word Document
Open the problematic PDF in Microsoft Word and save it as a Word document (.docx).
Upload the newly saved Word file to the CRM.
Repair the PDF File
Use a professional PDF repair tool or the repair functionality within official PDF editor software.
Alternatively, re-export the PDF from the original editable document to ensure it contains real text.
Access continues to review and update Access Recruitment CRM with later versions of TX Text Control once they become available which will have additional compatibility and ability to preview a wider gamut of files moving forward.
If you are having a particular issue with all CV's from a particular source or website that is causing issues please contact us via the Access Digital Assistant, referencing the title of this article and we can log this with the development team to see if there is anything that can be done. Please note that support cannot diagnose specific corruptions within a PDF file due to the proprietary nature of the format. If corruption is suspected, repairing or converting the file is the best course of action.