Access Recruitment CRM

This could be due to the Access Recruitment CRM account being marked as inactive. ​ To re-enable it:

Click Options then click Accounts.

Change the Inactive field from Yes to No.

Ask the user to try signing in. If it does not allow them to sign in ask them to wait 10 minutes and then try again.

1. Click Options then click Accounts.
2. Click Users and find the user.
3. Change the Inactive field from Yes to No.
4. Ask the user to try signing in. If it does not allow them to sign in ask them to wait 10 minutes and then try again.

What to do if a  user receives the error: 'No RDB ProNet user found - We have been unable to find an RDB Pronet user linked to your Identity email address, please try again shortly. Speak to your system administrator if this issue persists.

Unable to log in - Error : No RDB ProNet user found

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