Technical Support
To raise any software issues, please contact us via the in-app Access Digital Assistant (
), providing details of what the issues are:
The icon can be found at the top-right of your screen:
Examples of issues may include:
Login issues
Error messages
An area of the system not working as intended
'How To' questions
⚠️ Important: Support is available Monday to Friday between 8 am and 6 pm UK time.
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Access Evo down
If you are unable to use Access Digital Assistant, then you can still contact us via the MyAccess portal:
Access the MyAccess Portal
You will continue to log into the MyAccess Portal as you do today.
Log in to the MyAccess Portal.
Select Ask a question:
And then click Select a product in the I need help with my Access products section:
From the displayed list of your products, choose the one you want help with:
You can now ask your question.
Interact with the Access Digital Assistant
Instead of being prompted to fill out a support form, you will now be taken directly to a chat with the Access Digital Assistant.
The Assistant can help with:
Common questions
Troubleshooting steps
Product guidance
It provides quick, accurate responses and is available at any time.
Escalation to a Support Specialist
If your query cannot be resolved by the Digital Assistant, you will be transferred to a support engineer.
The engineer will receive the details of your conversation so far, meaning you will not need to repeat information.