Basic troubleshooting
The two most common solutions are as follows:
Ensure you're using the correct URL
Refresh your internet browser
Close and re-open
To close and re-open the Access Recruitment CRM tab within Access Evo, follow the steps below:
On the Access Recruitment CRM tab, click the three-dot menu
Click Close
Click access button
Select Recruitment CRM
Cache and cookies
Sometimes you can have old data stored in your browser which gets in the way - to resolve this, follow the steps below:
Clear cache and cookies
Each browser has different steps, you need to follow the steps for the browser you're using
Select to clear for all time
Click your username in the top right-hand corner
Click Sign Out
Sign back in as usual