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Unable to delete an applicant record with history

Receiving the following errors: We are sorry, but something went wrong. The system has encountered an error, .... please raise a Support Case via an appropriate contact with the details of what you were doing and the reference below. REF : .............

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Written by Terence Cassidy
Updated over 2 months ago

Access Recruitment CRM runs on a relational database and will not allow the deletion of records that may be referenced elsewhere in the database.
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Before you can delete the record you would need to remove all references within the database. It may therefore be preferable to hide the record from view in order to help with GDPR compliance following a request from the applicant, in the following way:

  1. Open the applicant record

  2. Click on the Deletion Request icon


If the requirements of your deletion request options allow it, the record will be processed and thereafter hidden from view with no access.

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