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'Before you can delete this record ...' error when trying to delete a record

This article explains what to do if you get the following error when trying to delete a record: We are sorry, but something went wrong. The system has encountered an error ............. REF : xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

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Written by Terence Cassidy
Updated over 2 months ago

The full error is:
​We are sorry, but something went wrong.
The system has encountered an error, please retry the action you were performing, if this doesn't resolve this issue for you, please raise a Support Case via an appropriate contact with the details of what you were doing and the reference below.
REF : xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Please contact us via the Access Digital Assistant, referencing the title of this article.


Please include a screenshot of the error you receive and details of what you were trying to delete.

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