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Workers exported as leavers to Pay and Bill stuck in Web Holding Area with error Start Date Cannot Be Prior To The Leaving Date

What to do if you are getting autoleavers stuck in the WHA (Web holding area).

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Written by Terence Cassidy
Updated over a month ago

Users of the Access Recruitment CRM to Pay and Bill integration may see errors similar to "Error - Start Date dd/mm/yyyy cannot be prior to the leaving date dd/mm/yyyy of previous employment" under the following circumstances:

  • A Pay and Bill user has manually set the worker to a Leaver (P45'd them) in Pay and Bill

  • The same worker is subsequently set to being a leaver by a user or by Auto-leaver logic in Access Recruitment CRM

  • The worker is then exported from Access Recruitment CRM and lands in the Web Holding Area; they may appear in the Web Transfer Errors Report when a user runs it, with an error similar to the above.

Manually setting workers' leaving dates in Pay and Bill MUST be avoided; users may need to delete records appearing in the Web Holding Area exhibiting this issue.

All P45 dates should be triggered in Access Recruitment CRM. If you would like to discuss this further, please contact your Account Manager or Customer Success Manager

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