To ensure that user's CloudCall calls from Access Recruitment CRM result in notebook items generated against the correct user name, please check and correct the user mappings between the two products.
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User mappings for the CloudCall integration are stored and accessed from the CloudCall product.
Notebook items created from Cloudcall calls are against the wrong user
When a user leaves a notebook item it appears to be created by a different username.
Written by Terence Cassidy