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Emails sent from Access Recruitment CRM appear in the Sent items folder in Outlook

This article explains how to resolve the issue of sent email appearing twice in notebooks - Access Recruitment CRM is duplicating notebook items.

T
Written by Terence Cassidy
Updated over a month ago

This is most likely due to a setting in your email account that adds a copy of emails sent via SMTP to your email sent items.

This means when you send an email via Access Recruitment CRM:

  1. Access Recruitment CRM will send the email and create a notebook item

  2. Your mail provider puts a copy of this in your sent items.

  3. The sync process sees this email and syncs it into your Access Recruitment CRM database as a new notebook item

This can be resolved by:

  1. Asking your mail provider to change your mail settings so SMTP emails are not copied into your sent items

  2. Changing your method of sending from SMTP to Modern Authentication

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