Mail queue says emails were sent successfully
When Access Recruitment CRM reports that an email was sent successfully, it means that your mail provider has accepted the email into their systems, ready to relay on to the intended recipient.
This part of the email's journey is now beyond the control of Access, and you will need to refer delivery problems to your mail and/or domain provider.
Your IT team may be able to handle such enquiries for you.
To assist with this process, you can let them know the following:
Emails from Access Recruitment CRM are sent via SMTP using the settings in My Actions, then click Profile, then click Mail tab.
Check DNS records, including MX, SPF and DMARC records (this can be done by your IT/eMail provider).
Commonly used web-based sources of mail domain black-lists should be checked to ensure that you haven't been black-listed.
You may also need to ask intended recipients who consistently don't receive your email sent from Access Recruitment CRM to:
Check that your emails aren't being blocked by their own systems or sent to their Junk Mail folders.
Ask their own respective email providers or IT teams to white-list your email domain so that they are not blocked.