Initial steps to follow:
Please check the the settings being used in your Finance and Payroll, Access Pay and Bill, Details tab to ensure that they include the appropriate sector(s) and date range.
Should these appear to be correct, check the appropriate validation report in the Validation tab to see if there is a reason for your record not being exported that you need to correct.
If the reason for the record not exporting still cannot be established, please contact us via the Access Digital Assistant, referencing the title of this article, along with the following details as a minimum:
The record that the system won't export, including its full ID number
The sector(s) and date range selected in your export settings as per above
A screenshot of any message seen while trying to export the record, or anything else potentially relevant
Please indicate a reason for the priority of the case