Technical Support
⚠️ Important: You do need to be logged into Access Recruitment CRM to gain access to the Access Digital Assistant.
To raise any software issues, please contact us via the Access Digital Assistant (
), providing details of what the issues are.
Examples of issues may include:
Login issues.
Error messages.
An area of the system not working as intended.
'How To' questions.
📌 Note: Support is available Monday to Friday between 8 am and 6 pm UK time.
If you are unable to use Access Digital Assistant, then you can still contact us via the Access Recruitment CRM Help Centre:
When you are on the home page of the Help Centre, click the messenger icon in the bottom right:
Access Digital Assistant will open on the right:
Click where it says Ask a question.
Click the I can't log in button.
You will then be asked if you are a named support contact on an entitlement or not:
If you answer No you will be asked for your eMail address:
Type your eMail address and click the
icon.
If you answer Yes to the Entitlement question:
When you click the link, you will be redirected to the My Access portal:
If you clicked the I have a support question button, you will see:
And clicking on the link will take you to the My Access portal.