If Exchange Account entries exist for users, but the sync isn’t working, under the Profile & Exchange Accounts, see if there was a login failure when the sync ran, for example:
This indicates that any of the following values are incorrect in Access Recruitment CRM and should be checked:
Applicant (client) Id
Directory (tenant) Id
Client Secret Value
Once these values have been verified, re-enable any affected users:
Log in as the user to be configured
Click My Actions, then click Exchange Accounts
If a previous record exists, using Basic Authentication, click Remove
Click + New and enter the following details:
Email: The email address for this user in Office 365
Select Email Sync Enabled
Select the Initial Sync Date
Click Save
To close the Profile, click Save again
Once the next Sync has run, confirm that this is working and emails are being synced.
📌 Note: After the initial setup, this shouldn’t be a problem, as the login used by exchange sync is a system-wide login. However, if the client secret expires, this disables all the accounts in Access Recruitment CRM.
Ideally, as Office 365 administrators, ensure that the client secret is renewed before the expiry of the previous one. These can overlap.
If, however, a large number of exchange accounts have been disabled in Access Recruitment CRM, please contact us via the Access Digital Assistant, referencing the title of this article. and we'll help you enable these accounts in Access Recruitment CRM in bulk.
If an Exchange Account entry cannot be added for a user due to error "Unable to validate address against the Exchange Sync client account":
You may be operating a hybrid system using an on-premise Exchange server. Your Exchange Service (EWS) URL may need to be specified in the Advanced Exchange Settings section of the Exchange Accounts details screen in Recruitment CRM for each user needing to be setup.
If everything is correctly set up and there are no login errors showing in the ExchangeAccounts table, go to Options ; System Settings ; Feature Toggles and make sure that the Exchange Account Folder Sync feature is not ticked. If it is ticked then you need to make sure they have selected the folders they want to sync.