This article covers login failures specific to Access Evo (formerly Access Workspace). For general browser and URL troubleshooting, see Troubleshoot login issues in Access Recruitment CRM.
Error: 'Sorry, no system found associated with your account'
This error means the email address you are using to log into Access Evo does not match the email address stored in your Access Recruitment CRM user profile.
To resolve this:
Confirm that you are logging into Access Evo with the same email address as your Access Recruitment CRM user profile. Ask your system administrator to check if you are unsure.
If the email addresses match and the error persists, ask your Access Evo administrator to un-assign your roles in Access Evo, save, and then re-assign them.
If the issue continues, contact us via the Access Digital Assistant with the email address affected.
Error: 'Unable to load app'
The full error reads: Unable to load app [App Name]. This issue may be due to: network related issues / the app was removed / your permission to use it was revoked.
This is most commonly caused by an app being blacklisted by an Access Evo administrator. To resolve it:
Notify all organisation admins to exercise caution when making changes to blacklist settings in Access Evo.
Ask an Access Evo administrator to review the blacklist settings and restore access to the affected app.
Contact us via the Access Digital Assistant if the app cannot be restored.
Unable to connect to Access Evo and/or Access Recruitment CRM
If you cannot reach Access Evo at all, this may be an internet connectivity issue rather than a login problem.
Check your internet connection by trying to load another website.
Visit Downdetector (downdetector.co.uk) and search for your Internet Service Provider (ISP) to check for known outages.
If your ISP appears to be working normally, contact us via the Access Digital Assistant.
Access Evo tab shows the wrong URL or won't load Recruitment CRM
If the Recruitment CRM tab within Access Evo is loading incorrectly or appears stuck:
On the Recruitment CRM tab within Evo, click the three-dot menu.
Click Close.
Click the Access button at the top left.
Select Recruitment CRM to reload the app.
Still unable to log in?
If none of the above steps resolve the issue, contact us via the Access Digital Assistant. Please include:
The exact error message shown on screen.
The email address you are using to log in.
Whether the issue is affecting one user or multiple users.
Steps already tried from this guide.