Portals
Anything to do with the Client and Candidate portals.
Details on timesheet portal not visibleIf no rows appear in timesheets, follow the steps below:
Setting up and using the Access Evo Portal Account Manager appThe purpose of this article is to explain about the Access Evo Portal Account Manager App and how it allows you to manage Candidates and Client Contacts.
Purge a Portal accountThis article explains how you can purge the portal account for a profile using the Access Evo Portal Account Manager app.
Portal issues using dbMail and Office 365eMails not sent from portal with error message:
The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account ........). Exception Message:…
Login to the portalHelping you to access your portal.
Portal refused to connectYou may be unable to connect to your timesheet / candidate portal with an error:
Portal Account Manager - Internal Server errorWhen trying to send the login details to the candidate I get the following error
GetCandidateList
Portal Admin API Error - Internal Server Error
and includes the message:
at System.Drawing.Image.FromStream
Changes needed to my portalThis article explains what to do if you require changes made to your timesheet / candidate / client portal such as changing the logo or address information.
Unable to see details on timesheet portalTimesheet Portal - no rows appearing in timesheets
Once the candidate clicks on the correct timesheet, it should go through to the row/s of timesheet however it says they are…
Emails are not being sent from the timesheet portalThis article explains what to do if Applicants and/or Authorisers aren't receiving eMails from the timesheet portal.
Duplicate email warnings in portal for applicants that have previously been deleted by GDPRI previously removed an applicant using the GDPR deletion tool and now I get duplicate email errors and multiple rows in the admin page within the timesheet portal.
Enabling postcode lookup functionality in the portalThis article explains what to do if you postcode lookup functionality has stopped working in your portal.
Can the Title tab for the timesheet portal be changed?Can we change the title on our timesheet portal?
How to change Consultant Contact on timesheet portalIf you have not made any changes to the behaviour related to consultant contacts on the portal, you can change the Consultant Contact listed on the timesheet portal by following…
User removed from timesheet portal still getting emailsWe removed an applicant from the timesheet portal but they are still getting emails asking them to fill in timesheets.